Cloud7 features an integrated email delivery system designed to send notifications upon various events within the platform. This robust system ensures timely communication and enhances user engagement by automatically dispatching emails in response to specific triggers. These triggers can include, but are not limited to, account creation, subscription activations, billing updates, system alerts, and resource provisioning statuses.

By leveraging Cloud7’s built-in email delivery capabilities, administrators can maintain efficient communication with customers and resellers, ensuring they are promptly informed of important actions and updates related to their accounts and services. This functionality not only improves the overall user experience but also supports operational efficiency by automating routine notifications and reducing manual intervention.

Email Templates #

To maintain consistent company branding, Cloud7 offers customizable email templates that can be edited and tailored to reflect your brand identity. These templates allow for modifications including the incorporation of logos, customization of email backgrounds, and adjustment of content to align with your company’s branding guidelines.

By leveraging the customization options and dynamic tags, companies can ensure that all automated communications from Cloud7 are both on-brand and contextually appropriate, enhancing the overall customer experience and reinforcing brand identity.

Edit Email Template #

Add Dynamic Tags #

Cloud7 supports the use of dynamic tags within the email templates. These tags enable the inclusion of dynamic data, allowing generic emails to be personalized with specific information relevant to the recipient or event. This feature ensures that emails are not only brand-consistent but also highly relevant and engaging to the recipients.

1. To access the Email Template section, log in as Cloud-Admin (or a staff member with the necessary privileges) and navigate to Configuration >> Email Settings >> Email Templates.
2. Click the “Edit” icon next to the email template you wish to modify.
3. Click on the “Click Here” link given in the Cloud7 footer to see the list of all the dynamic tags available in Cloud7.
4. Copy and paste any of the required tags in your email to let Cloud7 add the personalized information in emails at the time of its delivery.
5. Click on “Cancel” to close the dynamic tags drawer.

Test Email Template #

1. To access the Email Template section, log in as Cloud-Admin (or a staff member with the necessary privileges) and navigate to Configuration >> Email Settings >> Email Templates.
2. Click the “Edit” icon next to the email template you wish to modify.
3. Make necessary changes in the email template by adding required images, backgrounds, headings, links, and dynamic tags.
4. Now click on “Send Test Email” to open the associated drawer.
5. Provide the desired recipient email address and click on “Send” button in the drawer’s footer. An email will be sent to the given email address and you can ensure that it is received with the expected formatting.

SMTP Configuration #

Cloud7 requires SMTP configuration details to send emails to customers and other recipients. These details include the SMTP host and port information, along with the account credentials that will be used to relay emails through the SMTP server.

To configure the email sending capabilities in Cloud7, you will need to provide the following information:

• SMTP Host: The address of the SMTP server that will handle the outgoing emails.
• SMTP Port: The port number used by the SMTP server for email transmission.
• SMTP Account Information: The username and password for the account that Cloud7 will use to authenticate and send emails through the SMTP server.
• Connection Security: An option to choose between a secured (SSL/TLS) or insecure connection for sending emails.

By supplying these details, Cloud7 can effectively manage and deliver emails for various events, ensuring timely communication with customers and other stakeholders. This setup is essential for maintaining reliable and professional email correspondence.

Add SMTP #

1. To access the SMTP Configuration section, log in as Cloud-Admin (or a staff member with the necessary privileges) and navigate to Configuration >> Email Settings >> SMTP Configuration.
2. In SMTP Host field provide the host URL or the IP address.
3. In the Port field, provide the SMTP server port. SMTP default port is 25, but you can provide custom port, including a 587.
4. Check “Use Secured Connection” option if you want to use secured (SSL/TLS) connection while sending emails.
5. Check “Use Authentication” option to use an account for SMTP relay.
6. Provide username or password for the account in the “Login” and “Password” fields.
7. Click on “Done” button in the footer to submit and save the SMTP settings.
8. You can also use the “Send Test Email” button in the footer of Cloud7 to test the email delivery after saving the SMTP settings.

Test Email Delivery #

1. To access the SMTP Configuration section, log in as Cloud-Admin (or a staff member with the necessary privileges) and navigate to Configuration >> Email Settings >> SMTP Configuration.
2. On SMTP Configuration page, click on the “Send Test Email” button in the Cloud7 footer.
3. Provide the desired recipient information as well as the email sender address and the message content.
4. Click on the “Send Test Email” button in the drawer’s footer to send the email.
5. Verify that the email is received to confirm the SMTP settings are correct.

Delivery Configuration #

Cloud7 offers the flexibility to control which emails are sent to customers for various events. This feature allows you to tailor the email notifications based on the specific needs of your organization and customer communication preferences.

As a Cloud-Admin, you can configure the following options:

• Event-Based Email Notifications: Decide which types of event-triggered emails should be sent to customers. These events could include account creation, subscription updates, billing alerts, system notifications, and more.
• Admin Notifications: Choose whether these event-triggered emails should also be sent to you as the Cloud-Admin. This ensures that you are kept informed of significant activities and updates within the Cloud7 platform.
• Additional Recipients: Add other recipients who should receive copies of these emails. This feature is useful for including team members, stakeholders, or other relevant parties in the communication loop.

By configuring these options, Cloud7 allows you to maintain control over your email communication strategy, ensuring that relevant information is disseminated appropriately to customers, administrators, and additional recipients as needed. This helps in maintaining clear and efficient communication channels within your organization and with your customers.

1. To access the Delivery Configuration section, log in as Cloud-Admin (or a staff member with the necessary privileges) and navigate to Configuration >> Email Settings >> Delivery Configuration.
2. On Delivery Configuration page, all types of emails delivered by Cloud7 upon different events are listed.
3. Select the “Send To All Customers/Reseller” checkbox against each of the email type to enable its delivery. Keeping this checkbox unchecked means that Cloud7 will not send it to customers or resellers.
4. Select the “BCC to me” checkbox if you want this email to be delivered to you as Cloud-Admin (email will be delivered to the Cloud-Admin’s own email address and not to its staff-members).
5. In the “BCC to” field, add any additional recipients to which email should be delivered.
6. Click on “Save” button in the Cloud7 footer to submit and save the settings.